At Customyte, we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and what rights you have over it.
【 WHO WE ARE 】
Customyte is an online personalized jewelry store operating at www.customyte.com. For any privacy-related questions, you can reach us at contact@customyte.com.
【 WHAT DATA WE COLLECT 】
When you place an order or interact with our store, we may collect:
- Full name and delivery address
- Email address and phone number
- Payment information (processed securely — we never store card details)
- Personalization details you provide (pet name, photo, engraving text)
- Device and browsing data (via cookies)
【 WHY WE COLLECT IT 】
We use your data to:
- Process and fulfill your order
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website and shopping experience
- Comply with legal obligations
We do not sell your personal data to third parties.
【 LEGAL BASIS (GDPR) 】
Under EU GDPR, we process your data based on:
- Contract performance — to fulfill the order you placed
- Legitimate interest — to improve our services and prevent fraud
- Legal obligation — to comply with applicable laws
- Consent — for marketing emails, where you have opted in
【 WHO WE SHARE YOUR DATA WITH 】
We only share your data with trusted third parties who help us operate our business, including:
- Shopify (e-commerce platform)
- Payment processors (Stripe, PayPal, etc.)
- Shipping and logistics partners
- Email service providers
All third parties are contractually bound to handle your data securely and in compliance with applicable law.
【 HOW LONG WE KEEP YOUR DATA 】
We retain your personal data for as long as necessary to fulfill your order and comply with our legal obligations — typically no longer than 3 years after your last purchase. You may request deletion at any time.
【 COOKIES 】
Our website uses cookies to improve your browsing experience, analyze traffic, and support marketing. You can manage your cookie preferences at any time through our cookie banner or your browser settings.
【 YOUR RIGHTS 】
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict how we use your data
- Data portability — receive your data in a readable format
- Withdraw consent at any time for marketing communications
To exercise any of these rights, contact us at contact@customyte.com. We will respond within 30 days.
If you believe your rights have not been respected, you have the right to lodge a complaint with your local data protection authority.
【 DATA SECURITY 】
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security certifications.
【 INTERNATIONAL TRANSFERS 】
Some of our third-party providers may process data outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
【 CHANGES TO THIS POLICY 】
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.
【 CONTACT 】
For any privacy-related questions or requests:
Email: contact@customyte.com — we typically respond within 24 hours.