【 ORDERS 】
Can I customize any piece with my pet's name?
Yes — every piece we create is personalized with your pet's name. Simply enter the name at checkout and we'll engrave it with precision.
How do I make sure my personalization is correct?
Please review the name and spelling carefully before completing your order. We engrave exactly what is submitted. Errors in personalization information provided by the customer cannot be corrected free of charge, so double-check everything before confirming.
Can I modify my order after placing it?
You can request changes within 24 hours of placement, before production begins. Contact us immediately at contact@customyte.com with your order number. After 24 hours, your piece is already being crafted and modifications are no longer possible.
Can I cancel my order?
Yes, within 24 hours of placement and before production begins. After 24 hours, cancellation is not possible as your piece is already in production.
【 PRODUCTION & SHIPPING 】
How long does it take to receive my order?
Each piece is handcrafted to order. Please allow:
- 5–8 working days for production
- 6–10 working days for delivery after shipping
Total estimated timeframe is 11–18 working days from order placement.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery every step of the way.
Do you ship internationally?
Yes, we ship across Europe and internationally. Please note that any customs duties, import taxes, or fees imposed by your country are the responsibility of the customer.
What if my address is wrong?
Contact us immediately at contact@customyte.com. We can update your delivery address within 24 hours of your order, before production begins. After that, we are unable to redirect your shipment.
【 RETURNS & REPLACEMENTS 】
Can I return my piece if I change my mind?
Because every piece is custom-made and cannot be resold, we are unable to accept returns or issue refunds for change of mind. Please refer to our full Refund & Return Policy for details.
What if my piece arrives damaged?
Email us at contact@customyte.com within 14 days of delivery (ideally within 48 hours for the fastest resolution) with a clear photo of the damage, a photo of the original packaging, and your order number. We will send a free replacement at no cost to you.
What if there is an error in my engraving?
If we made the mistake, we will fix it. Email us within 7 days of delivery with a photo of the received piece and your original order details. We will craft and ship a corrected piece, free of charge.
What if my piece develops a defect later on?
All our pieces are covered by a 2-year warranty against manufacturing defects. If something is wrong, contact us at contact@customyte.com and we will repair or replace your piece at no cost to you.
【 PRODUCT & QUALITY 】
What materials do you use?
We use premium materials carefully selected for durability and finish. Full material details are listed on each individual product page.
Will my piece look exactly like the product photos?
Product images are for illustrative purposes. Slight variations in color, texture, or finish may occur due to the handcrafted nature of our pieces and differences in screen settings. These natural variations are not considered defects.
Is the jewelry safe for sensitive skin?
Material details are listed on each product page. If you have specific allergies or sensitivities, please review the material information carefully or contact us before ordering.
【 PAYMENT & SECURITY 】
What payment methods do you accept?
We accept all major payment methods available at checkout. All transactions are processed securely — we never store your card or payment details.
Are my payment details safe?
Yes. All payments are handled through secure, encrypted processors. Customyte never has access to your full card information.
【 STILL HAVE A QUESTION? 】
We're happy to help. Reach us at contact@customyte.com — we typically respond within 24 hours.